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Payment Policy and Accepted Payments

  • Accepted payment methods for products and services ordered from AAATesters.com include all Major Credit Cards, Bank Wire Transfers, Money Orders, Google Checkout, Certified Checks & PayPal. All items will ship to the billing address of the Credit Card used. PO's are accepted from approved Companies, please contact sales for approval.
  • Once we establish Credit history with a Company we will accept Company Checks.
  • All International Orders must Pay Via Bank Wire Transfer or PayPal.
  • Orders are not binding upon AAATesters until accepted by AAATesters. Terms of payment are within AAATesters's sole discretion. Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. AAATesters may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law. The Customer is responsible for sales and all other taxes associated with the order.

Return Policy

  • DEFECTIVE returns can be returned directly to AAATesters within the warranty period, at AAATesters's discretion for repair ONLY. If it is determined upon evaluaion of Warranty repair service that the product is deemed unrepairable, AAATesters will then offer a replacement product that is comparable in function and accessories at no additional cost.
  • Please call 419-517-6681 or e-mail our Returns Department at Contact Orders to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
  • All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by AAATesters.
  • You are responsible for shipping charges on returned items.
  • AAATesters strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
  • If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for AAATesters to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify AAATesters immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify AAATesters of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage. Call 419-517-6681 or your AAATesters account manager to arrange for carrier inspection and a pick up of damaged merchandise.
  • AAATesters reserves the right to authorize a NON-Defective product return. If AAATesters decides to accept a non-defective product return, there will be a 20% restocking fee inccured which will be deducted from the original invoiced amount of the order.

Freight Policy
  • Shipping and handling charges on all orders vary; contact your AAATesters account manager for our most current and competitive rates, options and shipping specials. For the Customer's protection, we ship only to the verified billing address of the Customer's credit card. In some circumstances, international shipping may not be available. Call for details.


FAQ - Questions
1. Is it secure to order from this site?
2. Do you keep my personal information?
3. Do you sell or trade any of my information?
4. When will my credit card be charged?
5. Has my order been shipped?
6. How do I track my order?
7. I forgot my account password. How do I retrieve it?
8. What is your return policy?
9. How do I find a product?
10. How do I navigate through the site?
11. How can I get information about your company?
12. How do I contact you?
Answers
1. Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.
2. Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.
3. Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.
4. Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.
5. You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.
6. If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order.
7. If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.
8. Our return policy is available on the Terms of Sale agreement.
9. There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed.
10. There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Products" button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.
11. Information about our company is available on the About Us page.
12. Our contact information is provided on our Contact Page.

Copyright 2003- AAATesters.com | Phone: 419-517-6681 Toll Free: 1-800-548-2381

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